Refund Policy

1. Scope

This Refund Policy applies to purchases made directly from ShahiSoftware through shahisoftware.com or under a written Order, including WordPress plugin licences, hosted subscriptions, lifetime licences and custom services. It should be read together with our Terms of Service. Purchases made through the Apple App Store or Google Play are refunded by those stores under their own policies.

2. Summary

• WordPress plugin licences (annual): full refund within 14 days of first purchase, if you have not used the licence on a live site.
• Hosted SaaS subscriptions (monthly or annual): full refund of the first payment within 14 days of first purchase. Cancelling later stops future charges but is not refunded.
• Lifetime licences: full refund within 14 days of purchase, if not activated on a live site.
• Custom services and projects: deposits and milestone payments are refunded only as set out in the Order (see section 6).
• Renewals: not refundable once the renewal has been charged, except as set out below.

3. WordPress Plugin Licences (Annual)

If you are not satisfied with an annual licence for ShahiTranslate Pro, ShahiDocs Manager, ShahiPages Builder or ShahiSupport Hub, you may request a full refund within 14 days of your first purchase, provided that:

• you have not activated the licence on a live production site (activation on a staging or test site is permitted); and
• you have not received a refund on the same licence before.

After 14 days, or once the licence has been activated on a live site, annual licences are non-refundable. However, if a licence does not perform as described on our product page and our support team cannot resolve the issue within 30 days of your report, we will consider a pro-rata refund for the unused part of the licence period.

4. Hosted Subscriptions (SaaS)

This section covers hosted subscriptions such as ShahiVac, Shahi CuraNova, Shahi IMS and FortisQuantex, and any monthly or annual plan where we bill you for ongoing hosting or access.

• First payment: if you cancel within 14 days of your first payment and the Service has not been used in production, we will refund that payment in full.
• Later cancellations: you may cancel at any time. Cancellation stops the next renewal. Fees already paid for the current billing period are not refunded, and your access continues until the end of that period.
• Service failure: if the hosted Service is unavailable for a period that breaches a written uptime commitment in your Order, the remedies in that Order (such as service credits) apply. We will not refund a period in which the Service was substantially available.

5. Lifetime Licences

Lifetime licences, such as the Lifetime plan for ShahiPages Builder, may be refunded in full within 14 days of purchase, provided the licence has not been activated on a live production site. After that, lifetime licences are non-refundable. Lifetime refers to the life of the product as we support it and does not include updates to a product we have discontinued.

6. Custom Services and Projects

Custom development, IT consulting, cyber security, backup and recovery, and similar services are priced under a written proposal or statement of work. The following applies unless the Order states otherwise:

• Deposits: an upfront deposit reserves capacity and is non-refundable once discovery or design work has started. If we cancel the engagement before work starts, the deposit is refunded in full.
• Milestones: payments for completed and accepted milestones are non-refundable. For an unfinished milestone, you are charged for work completed to date, and any unused balance is refunded.
• Sprints: for sprint-based work, fees for sprints already delivered are non-refundable. Unused sprints paid in advance may be refunded or carried forward, at our discretion and as stated in the Order.
• Defects: if deliverables do not meet the agreed specification, we will fix them at no extra cost within the warranty period stated in the Order. If we cannot fix them, a refund may be agreed for the affected deliverable.

7. Renewals

We send a reminder before automatic renewals where required by your plan or by law. If you do not want to renew, cancel before the renewal date. Renewals charged in error, or charged after you cancelled in time, will be refunded in full.

8. How to Request a Refund

Email support@shahisoftware.com with:

• the email address used for the purchase;
• the order or licence reference, if you have one;
• the product or service name and the reason for your request.

We aim to confirm eligibility within five business days. Approved refunds are paid to the original payment method and usually appear within 10 business days, although your bank or card provider may take longer to post them.

9. Non-Refundable Situations

• Requests made after the eligibility periods above.
• Licences or subscriptions that were activated on a live site and used beyond the trial or refund window.
• Refunds where the reason is a change of mind about features that were clearly described before purchase.
• Purchases where the account or licence has been suspended or terminated for breach of our Terms.
• Fees for third-party services that we passed on to you, such as domain registration or paid add-ons already consumed.

10. Chargebacks

Please contact us before disputing a charge with your bank or card provider. We will usually resolve a valid concern more quickly than a chargeback process. If you raise a chargeback without first contacting us, we may suspend the relevant licence or account while the dispute is investigated.

11. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights. If you are a consumer, you may have a right to cancel a distance contract within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content and services supplied immediately at your request, that right may be lost once the service has begun, if you have expressly agreed to immediate supply and acknowledged you will lose the right to cancel. Where a product is faulty or not as described, you may also have rights under the Consumer Rights Act 2015.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the effective date shown at the top of this page. Existing Orders continue to be governed by the policy in force when they were made, unless you agree otherwise.

13. Contact Us

For refund requests or questions, email support@shahisoftware.com or info@shahisoftware.com, or call +44 7462 2202239.

Our registered business details are available on request.